Refund Policy

Returns & Refunds

We want you to love what you ordered. If something's not right, here's exactly how it works — no fine-print surprises.

30-day returns

You have 30 days from the day your item is delivered to request a return. Items must be unworn and unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

How to start a return

Email info@allhalloweencostumes.com with your order number and reason. If your return is accepted, we'll send you instructions and the return address. Items sent back without an approved return request can't be accepted. Return shipping is at your expense, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong item? That's on us.

Email us a photo with your order number within 30 days of delivery and we'll make it right immediately — a free replacement or a full refund, usually with no return required.

Refund timing

Once we receive and inspect your return, we'll notify you of the decision. Approved refunds are issued to your original payment method within 10 business days. Banks can take a few extra days to post it — if more than 15 business days pass, contact us and we'll chase it down.

Exchanges

The fastest path: request a return for the item you have, and once it's accepted, place a new order for the one you want.

Exceptions

Gift cards are final sale. EU customers have a 14-day cooling-off period from delivery for unworn, unused items in original packaging, as required by law.