Refund policy

Return & Refund Policy

This policy applies to orders placed with THESAVVYSQUIRREL LLC, doing business as All Halloween Costumes.

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at info@allhalloweencostumes.com with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is at your expense unless the item arrived damaged, defective, or incorrect, in which case we cover the return or send a replacement at no cost. Original shipping charges are non-refundable. Items sent back without first requesting a return will not be accepted. You can always contact us for any return questions at info@allhalloweencostumes.com.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on items marked Final Sale on the product page or on gift cards. Items bought with a discount code are returnable under the terms above.

Exchanges: The fastest way to ensure you get what you want is to return the item you have; once the return is accepted, make a separate purchase of the new item.

Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days of our receiving the item. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.